FAQ
~ Everything About Your New Obsession
How long does shipping take?
Shipping times vary depending on your location and order volume.
Estimated delivery times are shown during checkout and in your shipping confirmation email.
What materials do you use?
Our candles are handcrafted in small batches using carefully selected premium wax materials — including 100% soy wax, 100% beeswax or specialty gel wax depending on the design and collection.
Each material is chosen to enhance the visual experience, texture and atmosphere of the piece. From glossy transparent finishes to creamy sculptural forms, every candle is created with both aesthetics and quality in mind.
What's your return policy?
We stand behind every candle we create! If you're not completely satisfied, we offer a 14-day return policy for unused candles in original packaging. If your candle arrives damaged, we'll replace it immediately at no cost. Your satisfaction is our priority—we want you to love your candles as much as we do!
Are the candles fragile?
Some sculptural pieces can be slightly delicate due to their artistic shapes and detail-focused designs.
To keep every House of H piece looking beautiful on arrival, each order is carefully wrapped, cushioned and securely packaged for a safe delivery experience.
What makes the unboxing experience special?
Every order is carefully wrapped and aesthetically packaged to feel luxurious from the moment it arrives.
Many customers say opening their order feels like receiving a gift.
Do people actually burn the candles or keep them as decor?
Honestly… both.
Some people light them for the soft glow, cozy atmosphere and warm late-night energy.
Others keep them untouched because they look too glossy, sculptural and pretty to burn.
A lot of customers end up styling multiple pieces together — one for the vibe, one for the shelf, one they “swear they’ll burn later.”
That’s kind of the House of H effect.
Do customers usually buy House of H as gifts?
All the time.
Many customers originally purchase one as a gift — then end up ordering another for themselves after seeing it in person.